Paddle Your Own Kanoo
• Mateusz Maszczynski
Airlines are elevating Net Promoter Score (NPS) from a marketing metric to an operational tool, using customer feedback to target improvements in punctuality, ground handling and recovery. Carriers say sharpening NPS-driven priorities can lift loyalty while reducing disruption and recovery costs.
Breitflyte
• Joe Breitfeller
By Breitflyte: Vietjet has announced the launch of two new routes, including service between Da Nang and Jakarta, as well as between Nha Trang and Singapore. The routes will commence on April 29th and June 1, 2026, respectively.
Aviation.travel
• Juergen Steinmetz
By Aviation.travel: Saudi Arabia’s new airline, Riyadh Air, is preparing to enter a turbulent Gulf aviation market as geopolitical tensions disrupt regional air traffic. Backed.
ch-aviation
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Paddle Your Own Kanoo
• Mateusz Maszczynski
By Paddle Your Own Kanoo: The Australian government advises citizens against all travel through Dubai, including for layovers, due to security threats.
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Runway Girl
• Mary Kirby
By Runway Girl: Lufthansa Group has taken an off-the-shelf approach when sourcing business class seats for leisure airlines Edelweiss and Discover, and for Lufthansa's A380s.
Breitflyte
• Joe Breitfeller
By Breitflyte: Cathay Group has reported a full-year 2025 net profit of HK $10.8 Billion (US $1.8 billion) or 161.8 HK cents (US $0.21) per diluted share, on a year-over-year increase in revenue of 11.9 percent to HK $116.8 billion (US $14.9 billion).
Reuters
• Parth Chandna
Paddle Your Own Kanoo
• Mateusz Maszczynski
Paddle Your Own Kanoo
• Mateusz Maszczynski
