American Airlines Targets Cabin Service Gaps With OneCabin Maintenance Push, Seatback Screens and Upgrade Fixes
American Airlines is adding more than 60 technicians and dedicated repair teams at six hubs through OneCabin, addressing broken seats, entertainment systems and cabin appearance. The airline is also restoring seatback screens, correcting a paid-upgrade systems glitch and emphasizing flight-attendant resilience and de-escalation in service training.