Passenger Experience News

Cranky Flier • Brett Snyder

Southwest Ends Free Checked Bags Policy Amid Business Overhaul

Southwest Airlines has announced it will start charging for checked bags from May 28, 2025, aligning with industry norms. This marks the end of its 'Bags Fly Free' policy as the company undergoes a strategic transformation to enhance earnings amid financial pressures and evolving customer demands.

2025-03-11T04:04:29.488058-07:00

PaxEx.Aero

United Begins Starlink Installation Across Regional Fleet

2025-03-07T05:56:41.593700-08:00

Skift

Ryanair Postpones 100% Paperless Boarding to November 3, 2025

2025-03-05T07:00:45.936614-08:00

Runway Girl

JetBlue and Partners to Overhaul JFK T5 by 2026

2025-03-06T06:31:06.983661-08:00

Passenger Experience News Timeline

reviewjournal.com

UPWIN Acquires Land for Air Taxi Service Near Allegiant Stadium UPWIN has secured a strategic location across Allegiant Stadium for its air taxi helipad, marking the beginning of a series of urban air mobility projects. The initiative aims to enhance transportation to the 65,000-seat venue, facilitating access for attendees of games and concerts.

2025-03-11T09:15:47.376492-07:00

UPWIN Acquires Land for Air Taxi Service Near Allegiant Stadium

Cranky Flier

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Southwest Ends Free Checked Bags Policy Amid Business Overhaul Southwest Airlines has announced it will start charging for checked bags from May 28, 2025, aligning with industry norms. This marks the end of its 'Bags Fly Free' policy as the company undergoes a strategic transformation to enhance earnings amid financial pressures and evolving customer demands.

2025-03-11T04:04:29.488058-07:00

Southwest Ends Free Checked Bags Policy Amid Business Overhaul

Breitflyte

American Airlines Launches Updated In-Flight and Lounge Menus American Airlines is enhancing passenger experience this spring with new regionalized menus and updated beverage selections in Admirals Club lounges and on flights. The changes introduce a variety of dishes, alongside the option to purchase with AAdvantage® miles, starting March 12.

2025-03-10T09:23:22.426116-07:00

American Airlines Launches Updated In-Flight and Lounge Menus

Airline Economics

Thai Airways Bans Power Bank Usage Onboard Starting March 15 Effective March 15, 2025, Thai Airways will enforce a ban on power bank usage during flights. This measure addresses safety concerns following several in-flight incidents reportedly linked to power banks, reinforcing the airline's commitment to passenger safety.

2025-03-10T06:03:08.124926-07:00

Thai Airways Bans Power Bank Usage Onboard Starting March 15

FlightGlobal

Lufthansa Plans to Operate Uncertified Boeing 787s with Limited Business Class Seating Due to delays in the certification of business-class seats for its Boeing 787 orders, Lufthansa considers operating these aircraft this summer with some business class seats unavailable. This move aims to mitigate the impact of supply disruptions on its operational capacity.

2025-03-10T03:10:49.192615-07:00

Lufthansa Plans to Operate Uncertified Boeing 787s with Limited Business Class Seating

travelandtourworld.com

Ryanair Seat Selection Policy Causes Passenger Frustration Despite paying extra for seat selection, Ryanair passengers face potential last-minute seat reassignments, causing dissatisfaction. The policy allows for changes even after selections are made, leading to unexpected disruptions and negative feedback from travelers.

2025-03-08T07:13:55.596017-08:00

Ryanair Seat Selection Policy Causes Passenger Frustration

PaxEx.Aero

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United Begins Starlink Installation Across Regional Fleet United Airlines has commenced the installation of SpaceX's Starlink on its regional fleet, planning to equip 40+ aircraft monthly starting in May and complete the full fleet by the end of 2025. The new system promises faster installation times and enhanced in-flight connectivity for passengers.

2025-03-07T05:56:41.593700-08:00

United Begins Starlink Installation Across Regional Fleet

pointhacks.com.au

Hawaiian Airlines' Plumeria Lounge Leaves Priority Pass Program Hawaiian Airlines will end Priority Pass access to its Plumeria Lounge at Honolulu Airport. Effective April 2025, the lounge will serve exclusively Hawaiian Airlines' own passengers, reflecting a shift in lounge access policies.

2025-03-06T17:27:51.616774-08:00

Hawaiian Airlines' Plumeria Lounge Leaves Priority Pass Program

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