PaxEx   Airline Industry & Market Trends   Airlines  
Paddle Your Own Kanoo • Mateusz Maszczynski

Airlines prioritize Net Promoter Score as a strategic lever to boost loyalty and cut costs

Airlines are elevating Net Promoter Score (NPS) from a marketing metric to an operational tool, using customer feedback to target improvements in punctuality, ground handling and recovery. Carriers say sharpening NPS-driven priorities can lift loyalty while reducing disruption and recovery costs.

2026-03-15T06:20:36.130398-07:00
Routes   Airline Industry & Market Trends   Asia-Pacific (APAC)   Airlines  
Breitflyte • Joe Breitfeller

Vietjet to launch Da Nang–Jakarta (Apr 29) and Nha Trang–Singapore (Jun 1) international services

By Breitflyte: Vietjet has announced the launch of two new routes, including service between Da Nang and Jakarta, as well as between Nha Trang and Singapore. The routes will commence on April 29th and June 1, 2026, respectively.

2026-03-15T06:04:27.513064-07:00
Saudi Arabia   Middle East   Airline Industry & Market Trends   Airport Infrastructure & Air Traffic Management   Airlines  
Aviation.travel • Juergen Steinmetz

Saudi-backed Riyadh Air’s 15-route launch could upend Emirates and Qatar Airways

By Aviation.travel: Saudi Arabia’s new airline, Riyadh Air, is preparing to enter a turbulent Gulf aviation market as geopolitical tensions disrupt regional air traffic. Backed.

2026-03-14T06:45:18.479491-07:00