American Airlines’ OneCabin Push Targets Cabin Failures as Service Overhaul Broadens
American Airlines is adding more than 60 technicians and dedicated repair teams at six hubs to address broken seats, failed entertainment systems, cleanliness and other cabin defects. The airline is also restoring seatback screens, correcting an upgrade-system glitch and emphasizing flight-attendant de-escalation and resilience as it works to improve service.