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AI moves from chatbots to aircraft safety, cockpits and personalized passenger service

Artificial intelligence is expanding across aviation, from general-aviation cockpits and predictive bird-strike alerts to more proactive passenger service. Industry leaders describe a shift beyond chatbot applications toward real-time operational support, better use of airline data and increasingly personalized customer experiences.

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Air Canada to deploy A321XLRs on new Toronto–Europe routes, including daily daytime Heathrow service

Air Canada will add Toronto routes to Oslo, Shannon and Nice in summer 2027 as Airbus A321XLRs expand their role in the carrier’s transatlantic network. The airline will also introduce a daily daytime Toronto–London Heathrow flight, with early departures enabling late-evening arrivals and Toronto connections with U.S. preclearance.

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Airline Weekly

High activity

Air Canada plans seven new international routes, including first North American service to Guangzhou

Air Canada will add seven routes to five new destinations in summer 2027, expanding from Toronto, Montréal and Vancouver to Europe and Asia while increasing Latin America capacity. The plan includes Toronto–Guangzhou, Basel, Dubrovnik, Oslo and Shannon services, with Oslo and Shannon operated by Airbus A321XLRs.

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