Passenger Experience News

Delta Air Lines • Staff Writer

Delta posts strong Q3 profit, says premium-seat sales could eclipse economy by 2026

Delta posted Q3 2025 net profit of $1.42 billion on revenue up 6% to $16.67 billion, delivered 12 jets and closed the quarter with $6.9 billion liquidity. Management said strong premium and corporate demand, plus slowing capacity growth, support higher fares and expects premium-seat sales to eclipse economy by 2026.

2025-10-09T03:38:19.528998-07:00

CAPA

Lufthansa rolls out Allegris premium cabin on 787‑9s, debuting on Toronto and Austin routes

2025-10-09T21:44:36.448156-07:00

British Airways

British Airways launches new global lounge design with Miami and Dubai openings

2025-10-10T00:56:47.644231-07:00

Associated Press

PM Modi inaugurates Phase 1 of Navi Mumbai International Airport; commercial operations start in December

2025-10-08T04:44:46.844357-07:00

Passenger Experience News Timeline

Reuters

Air France suspends Paris–Antananarivo flights amid reported military mutiny and deadly protests Air France has suspended Paris–Antananarivo services from Oct. 11–13 citing the security situation in Antananarivo after an army unit mutinied and widespread protests that left 22 dead. The carrier and regional operator Air Austral have paused services and will reassess daily before resuming flights.

2025-10-12T06:48:25.331830-07:00

Air France suspends Paris–Antananarivo flights amid reported military mutiny and deadly protests

PaxEx.Aero

Apcela relaunches SmartSky ATG nationwide with refreshed core and new sales partnerships At NBAA, Apcela announced a nationwide relaunch of the SmartSky air-to-ground (ATG) network, rolling out a refreshed network core and new sales partnerships to broaden market reach. The move formalizes Apcela's stewardship of SmartSky's ATG assets and targets business aviation connectivity expansion.

2025-10-12T06:00:21.395878-07:00

Apcela relaunches SmartSky ATG nationwide with refreshed core and new sales partnerships

Runway Girl

Cathay Pacific to offer complimentary in‑flight Wi‑Fi to Cathay Gold across all cabins from 15 Nov 2025 Cathay Pacific will provide complimentary in‑flight Wi‑Fi to all Cathay Gold members across every cabin from 15 November 2025. Premium Economy members will get access through year‑end; First, Business and Diamond already have complimentary service, limited to one device at a time.

2025-10-11T19:28:17.255715-07:00

Cathay Pacific to offer complimentary in‑flight Wi‑Fi to Cathay Gold across all cabins from 15 Nov 2025

CNBC

Major U.S. carriers waive change fees for East Coast flights as coastal storm approaches Major U.S. carriers have waived change fees and fare differences for flights to and from more than a dozen East Coast airports as a coastal storm approaches, allowing affected passengers to rebook or change itineraries without penalty and reduce operational disruption.

2025-10-11T13:15:55.693199-07:00

Major U.S. carriers waive change fees for East Coast flights as coastal storm approaches

CNN

Air Canada becomes sole North American carrier to offer complimentary alcohol in Economy on all flights Air Canada is the only North American airline now serving complimentary beer and wine to all Economy passengers on every flight, a permanent catering upgrade positioned to "raise the bar" on economy product and help fill seats amid rising pushback over ancillary fees.

2025-10-11T03:28:22.282207-07:00

Air Canada becomes sole North American carrier to offer complimentary alcohol in Economy on all flights

The Guardian

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Lapsus$ Hunters leak ~5.7 million Qantas customer records on dark web after ransom deadline About 5.7 million Qantas customer records were posted on the dark web after a ransom deadline lapsed following a cyberattack on a third‑party vendor. The hacker collective Lapsus$ Hunters had demanded payment to stop publication of data taken from roughly 40 companies.

2025-10-11T03:05:06.523150-07:00

Lapsus$ Hunters leak ~5.7 million Qantas customer records on dark web after ransom deadline

Skift

EU EES goes live 12 Oct 2025 — fingerprints and photos replace passport stamps Europe's biometric Entry/Exit System (EES) goes live on 12 October 2025, replacing passport stamps with fingerprint scans and facial photos for short-term non‑EU travellers. Airlines and airports must update check‑in and border processes—some carriers are briefing passengers, others are not, creating uneven readiness.

2025-10-10T09:12:46.223317-07:00

EU EES goes live 12 Oct 2025 — fingerprints and photos replace passport stamps

View from the Wing

Southwest to open premium lounges at Dallas Love Field and Chicago Midway; access via $500–$595 Chase co‑brand Southwest plans to open premium airport lounges at key hubs including Dallas Love Field (DAL) and Chicago Midway (MDW) and is testing a high‑end Chase co‑branded credit card with an access fee reported around $500–$595. The initiative pairs lounge real estate with a paid loyalty product to boost ancillary revenue.

2025-10-10T07:15:35.953406-07:00

Southwest to open premium lounges at Dallas Love Field and Chicago Midway; access via $500–$595 Chase co‑brand

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