Passenger Experience News

Breitflyte • Joe Breitfeller

Emirates opens $8M Centre of Hospitality Excellence in Dubai to train nearly 25,000 cabin crew

Emirates has inaugurated the Emirates Centre of Hospitality Excellence in Dubai, an $8 million, purpose-built training complex to centralise service and hospitality training for nearly 25,000 cabin crew. The facility includes a restaurant, 170-seat lounge, presentation kitchens and eight tech-equipped classrooms, with more than 10,000 crew scheduled for training by year‑end.

2025-10-06T06:36:36.835619-07:00

Aviation Source

Two Delta CRJ‑900s collide on LaGuardia taxiway; one cockpit badly damaged, one injured

2025-10-01T21:13:44.214865-07:00

The Guardian

French ATC strike Oct 7–10 threatens up to 600 daily cancellations and 100,000 passengers

2025-10-02T09:30:48.452132-07:00

Paddle Your Own Kanoo

Passenger charged after allegedly biting girlfriend’s fingers on United flight while leaning over toddler

2025-10-02T02:09:50.201652-07:00

Passenger Experience News Timeline

Financial Times

Momentum fades: politicians and passengers abandon greener air travel Political leaders and airline passengers have largely lost momentum for decarbonising air travel, the article reports, eroding support for stricter emissions rules and consumer-driven green choices. That retreat weakens the policy and market signals needed to scale sustainable aviation fuel, efficiency upgrades and zero‑emission aircraft development.

2025-10-06T23:15:38.228535-07:00

Momentum fades: politicians and passengers abandon greener air travel

Airport World

Mind the automation gap: Data-driven fixes for rising baggage‑handling challenges As passenger volumes recover, baggage systems at many hubs are reaching operational limits, producing delays, mishandled bags and resilience gaps. Schneider Electric argues airports must close an "automation gap" by using real‑time data, analytics and systems integration to scale baggage handling and cut knock‑on disruption.

2025-10-06T22:05:39.072825-07:00

Mind the automation gap: Data-driven fixes for rising baggage‑handling challenges

Skift

Amex GBT and SAP Concur to co-develop integrated travel booking, expense and payments platform Amex GBT and SAP Concur announced a strategic alliance to co-develop a unified platform that combines corporate travel booking, expense management and payments. The move aims to streamline end-to-end travel workflows by integrating booking, reconciliation and payments on a single system for corporate travellers and travel managers.

2025-10-06T10:04:23.166694-07:00

Amex GBT and SAP Concur to co-develop integrated travel booking, expense and payments platform

Skift

U.S. hikes three traveler fees for international arrivals; $250 visa charge still pending Travel into the U.S. just got pricier after authorities implemented three fee increases for international travelers, while a separate proposed $250 visa fee remains under review. The moves raise costs for passengers and operators and could affect routing, fares and cross-border demand.

2025-10-06T09:50:31.717142-07:00

U.S. hikes three traveler fees for international arrivals; $250 visa charge still pending

AINonline

Universal warns of potential CBP processing delays for operators amid U.S. shutdown Universal warns operators that a U.S. government shutdown may slow Customs and Border Protection (CBP) processing as personnel furloughs begin; core CBP functions will continue but reduced staffing could lengthen passenger, cargo and inspection processing times, affecting turntimes and border clearances.

2025-10-06T08:45:16.550775-07:00

Universal warns of potential CBP processing delays for operators amid U.S. shutdown

Breitflyte

United and Instacart launch MileagePlus perk: $0 delivery around domestic flights and 5,000 bonus miles United Airlines and Instacart launched a partnership giving MileagePlus members $0 delivery on Instacart orders placed before, during or shortly after domestic United flights, plus 5,000 bonus miles after signing up and completing four orders. The benefit targets forgotten items, rental restocking and groceries waiting at home.

2025-10-06T07:56:30.716965-07:00

United and Instacart launch MileagePlus perk: $0 delivery around domestic flights and 5,000 bonus miles

AeroTime

Riyadh Air partners with Kayanee to supply loungewear and wellness amenities on long‑haul flights Riyadh Air has signed an exclusive partnership with Saudi wellbeing brand Kayanee to provide loungewear and in‑flight wellness amenities for Business Elite, Business and Premium Economy passengers on its long‑haul services. The deal outfits three revenue cabins with a national‑brand premium touch ahead of launch.

2025-10-06T07:14:37.133779-07:00

Riyadh Air partners with Kayanee to supply loungewear and wellness amenities on long‑haul flights

Breitflyte

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Emirates opens $8M Centre of Hospitality Excellence in Dubai to train nearly 25,000 cabin crew Emirates has inaugurated the Emirates Centre of Hospitality Excellence in Dubai, an $8 million, purpose-built training complex to centralise service and hospitality training for nearly 25,000 cabin crew. The facility includes a restaurant, 170-seat lounge, presentation kitchens and eight tech-equipped classrooms, with more than 10,000 crew scheduled for training by year‑end.

2025-10-06T06:36:36.835619-07:00

Emirates opens $8M Centre of Hospitality Excellence in Dubai to train nearly 25,000 cabin crew

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