Passenger Experience News

Aviation Week • Alan Dron

SITA–Apple WorldTracer integration cuts permanently lost baggage by 90% for AirTag-equipped bags

A one-year SITA–Apple collaboration integrating Apple AirTag and Find My location-sharing into SITA's WorldTracer has cut “permanently lost” checked baggage by 90% for tagged bags when location sharing is enabled. The change boosts recovery rates and reduces passenger disruption across airline and airport systems.

2025-12-18T08:12:23.088540-08:00

CNBC

American places first A321XLR into service, debuts on JFK–LAX ahead of international deployment

2025-12-18T04:04:31.815065-08:00

Airline Economics

Southwest and Turkish Airlines sign interline pact to offer single‑ticket US–Istanbul travel from early 2026

2025-12-17T08:51:39.912788-08:00

CNBC

Delta President Glen Hauenstein to Retire Feb. 28, 2026 — Architect of Carrier's Premium, International Push

2025-12-17T13:27:28.269923-08:00

Passenger Experience News Timeline

ch-aviation

Garuda Indonesia signs three-year Hajj pilgrimage agreement Garuda Indonesia has signed a three-year agreement to operate Hajj pilgrimage services for Indonesian pilgrims, securing its role in upcoming seasonal pilgrimage operations. The pact commits the airline to provide multiyear transport capacity and coordinated pilgrimage services across successive Hajj seasons.

2025-12-18T15:07:48.042059-08:00

Garuda Indonesia signs three-year Hajj pilgrimage agreement

Runway Girl

AJet begins installing TCI multi-orbit Ka‑band broadband on its Boeing 737 MAX fleet AJet has started fitting TCI Aircraft Interiors’ multi-orbit capable Ka‑band inflight connectivity system across its Boeing 737 MAX aircraft. The rollout brings high‑throughput Ka‑band broadband to the Turkish low‑cost operator, upgrading passenger connectivity on its narrowbody operations.

2025-12-18T08:45:21.319345-08:00

AJet begins installing TCI multi-orbit Ka‑band broadband on its Boeing 737 MAX fleet

Aviation Week

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SITA–Apple WorldTracer integration cuts permanently lost baggage by 90% for AirTag-equipped bags A one-year SITA–Apple collaboration integrating Apple AirTag and Find My location-sharing into SITA's WorldTracer has cut “permanently lost” checked baggage by 90% for tagged bags when location sharing is enabled. The change boosts recovery rates and reduces passenger disruption across airline and airport systems.

2025-12-18T08:12:23.088540-08:00

SITA–Apple WorldTracer integration cuts permanently lost baggage by 90% for AirTag-equipped bags

thebulkheadseat.com

JetBlue opens BlueHouse flagship lounge at JFK Terminal 5 JetBlue opened BlueHouse, its first airport lounge, at JFK Terminal 5 on Dec. 18 — a 9,000‑square‑foot, residential‑style flagship that began admitting top loyalists at 5:00 a.m. ET. The space is central to JetBlue's JetForward premium push, designed as a hyper‑local New York respite ahead of peak holiday travel.

2025-12-18T06:43:59.542728-08:00

JetBlue opens BlueHouse flagship lounge at JFK Terminal 5

Airways Magazine

Airport Insider: Staff Fatigue and Shift Work — The Hidden Safety Risk at Airports Frontline airport staff fatigue and disruptive shift patterns represent a critical but often invisible safety risk, concentrated in areas away from public view. This piece examines how chronic fatigue among ground personnel, baggage operators and late-shift teams can degrade oversight, response and operational resilience.

2025-12-18T06:32:11.081963-08:00

Airport Insider: Staff Fatigue and Shift Work — The Hidden Safety Risk at Airports

Aviation Week

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Joby and Metropolis to convert parking sites into 25 U.S. vertiports, using AI and baggage services Joby Aviation has partnered with Metropolis Technologies to convert parking locations into an initial U.S. vertiport network, targeting 25 sites. The deal leverages Metropolis’ AI-based recognition, baggage and aviation-service footprint — spanning more than 4,200 parking locations and reach to over 50 million customers — to speed siting and operations.

2025-12-18T05:16:57.562983-08:00

Joby and Metropolis to convert parking sites into 25 U.S. vertiports, using AI and baggage services

Dallas Morning News

American launches major operational overhaul as Skyview urges urgent changes to win back passengers American Airlines is undertaking a consequential transformation of its flight operations, with executives at Skyview in Fort Worth emphasizing urgency to regain customers and close the gap with rivals. The carrier says the changes are designed to recover market share through operational reforms and service improvements.

2025-12-18T04:23:07.381637-08:00

American launches major operational overhaul as Skyview urges urgent changes to win back passengers

CNBC

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American places first A321XLR into service, debuts on JFK–LAX ahead of international deployment American Airlines placed its first Airbus A321XLR into commercial service on December 18, debuting the type on a JFK–LAX transcontinental rotation before moving the jet to international routes. Early onboard reports praise the Flagship Suite but say swing‑out screens must be stowed for meal service, disrupting service flow.

2025-12-18T04:04:31.815065-08:00

American places first A321XLR into service, debuts on JFK–LAX ahead of international deployment

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