Paddle Your Own Kanoo
• Mateusz Maszczynski
Southwest limits jumpseat to crew, triggering employee backlash amid broader service and culture changes
Southwest has restricted jumpseat access to aircrew only, cutting a longstanding perk for non-revenue employees and prompting internal unrest. The move comes amid a companywide shift — assigned seating, paid extras and the end of free checked baggage — that has eroded the carrier’s historic employee- and customer-friendly identity.
