PaxEx News

Skift • Meghna Maharishi

Southwest considers lounges as part of its loyalty and customer-engagement overhaul

Southwest is exploring lounge offerings as the next phase of a broader overhaul aimed at attracting more premium customers. The strategy is designed to increase loyalty-program engagement and deepen customer value beyond Southwest’s traditional service model.

1 Source

2026-07-24T10:50:07.025234-07:00

ch-aviation

Ryanair to cut five aircraft and reduce schedules at Brussels Charleroi over Belgian aviation tax hike from 2027

1 Source

2026-07-24T04:50:00.661250-07:00

AirInsight

Frontier reports worst taxi times despite flying fewer congested airports—estimated $17.5M loss over four months

1 Source

2026-07-24T07:04:36.088534-07:00

AeroTime

Etihad-Air Peace interline agreement expands single-ticket access to 20 West and Central Africa destinations

10 Sources

2026-07-23T22:04:36.966526-07:00

Passenger Experience News Timeline

Skift

1 source

Southwest considers lounges as part of its loyalty and customer-engagement overhaul Southwest is exploring lounge offerings as the next phase of a broader overhaul aimed at attracting more premium customers. The strategy is designed to increase loyalty-program engagement and deepen customer value beyond Southwest’s traditional service model.

2026-07-24T10:50:07.025234-07:00

Southwest considers lounges as part of its loyalty and customer-engagement overhaul

AirInsight

1 source

Frontier reports worst taxi times despite flying fewer congested airports—estimated $17.5M loss over four months Frontier says it is experiencing the worst aircraft taxi times across its peer set, even while operating fewer flights into the most congested airports. The disparity may be translating into roughly $17.5M in losses over a four-month period, underscoring ground-ops inefficiencies as a cost driver.

2026-07-24T07:04:36.088534-07:00

Frontier reports worst taxi times despite flying fewer congested airports—estimated $17.5M loss over four months

ch-aviation

1 source

Ryanair to cut five aircraft and reduce schedules at Brussels Charleroi over Belgian aviation tax hike from 2027 Ryanair says it will downsize its Brussels Charleroi operation by cutting five aircraft and adjusting schedules in response to a Belgian government decision to increase aviation taxes effective in 2027. The move targets network capacity and cost exposure ahead of the new tax regime.

2026-07-24T04:50:00.661250-07:00

Ryanair to cut five aircraft and reduce schedules at Brussels Charleroi over Belgian aviation tax hike from 2027

AeroTime

1 source

LATAM’s Chief Experience Officer outlines new cabin plans, Wi‑Fi rollout and lounge expansion, with A321XLR arrival LATAM’s Chief Experience, Brand & Customer Officer Paulo Miranda lays out the carrier’s customer-experience agenda, including new cabin concepts, a Wi‑Fi rollout, and expanded lounge offering. The plan is positioned around the upcoming arrival of the A321XLR as a key element of the aircraft-led refresh.

2026-07-24T00:19:33.584779-07:00

LATAM’s Chief Experience Officer outlines new cabin plans, Wi‑Fi rollout and lounge expansion, with A321XLR arrival

AeroTime

10 sources

❗️

Etihad-Air Peace interline agreement expands single-ticket access to 20 West and Central Africa destinations Etihad Airways and Nigeria’s Air Peace have signed an interline agreement connecting their networks. The deal enables Etihad guests to book through single tickets to 20 destinations across Nigeria and West/Central Africa, strengthening UAE–Africa connectivity and commercial linkages.

2026-07-23T22:04:36.966526-07:00

Etihad-Air Peace interline agreement expands single-ticket access to 20 West and Central Africa destinations

AeroTime

4 sources

Etihad and Air Peace sign interline agreement to connect Abu Dhabi with 20 African destinations Etihad Airways and Nigeria’s Air Peace have signed an interline agreement linking their networks. Under the deal, Etihad passengers can book on a single ticket to 20 destinations served by Air Peace across Nigeria and parts of West and Central Africa.

2026-07-23T22:04:36.966526-07:00

Etihad and Air Peace sign interline agreement to connect Abu Dhabi with 20 African destinations

Runway Girl

4 sources

Cathay Pacific reconfigures 202-seat Airbus A321neo economy with a lower-density layout for more legroom Cathay Pacific is refreshing and reconfiguring economy class on its 202-seat Airbus A321neos, switching to a lower-density cabin layout designed to increase passenger legroom. The change reflects a focused update to the airline’s in-cabin product offering on its A321neo fleet.

2026-07-23T08:51:07.394089-07:00

Cathay Pacific reconfigures 202-seat Airbus A321neo economy with a lower-density layout for more legroom

Bloomberg

1 source

Heathrow sees more connecting traffic as travelers reroute to avoid the Gulf London Heathrow is reporting an increase in passengers transferring through the airport whose earlier routes would have involved stopovers in the Middle East. The shift suggests travelers are continuing to circumvent the Gulf region while maintaining long-haul connections via the UK hub.

2026-07-23T03:50:48.140584-07:00

Heathrow sees more connecting traffic as travelers reroute to avoid the Gulf

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