Flying Magazine
• Meg Godlewski
The Port of Seattle Commission has authorized initial funding for a $2.5 billion modernization of Seattle-Tacoma International Airport’s S Concourse, with major construction scheduled to begin in 2027. The project is intended to improve passenger experience and increase operational efficiency.
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The Port of Seattle Commission has authorized initial funding for a $2.5 billion modernization of Seattle-Tacoma International Airport’s S Concourse, with major construction scheduled to begin in 2027. The project is intended to improve passenger experience and increase operational efficiency.
Delta Air Lines has made its AI-powered Concierge assistant generally available through the Fly Delta app to all SkyMiles members. The launch expands automated support for disruptions, cancellations, baggage tracking and account information, but the initial functionality falls short of the broader use cases previously presented by the carrier.
The European Union’s new electronic entry system has been fully operational for only a few months, but implementation problems at airports are already prompting airlines and airport operators to seek changes. The disruption highlights the operational and passenger-experience risks of deploying biometric border technology at scale.
The rollout of Europe’s new passport-control system is producing frustrating arrival experiences for travelers, even when airport lines initially appear short. Lisbon International Airport illustrates how changes at the border can shift congestion from visible queues to processing delays, complicating passenger flows during the peak summer season.
Flight-tracking platform FlightAware is suing prediction-market operator Kalshi, alleging Kalshi used FlightAware’s data and trademark without permission to settle wagers on U.S. flight cancellations. FlightAware says the markets could incentivize unsafe tactics designed to trigger cancellations and disrupt air travel.
JetBlue canceled two Boston-to-Barcelona flights after the pilots assigned to operate them were stranded on delayed domestic connections. The cancellations extend the airline’s operational difficulties onto a high-profile transatlantic route and underscore how crew-displacement problems can quickly disrupt long-haul schedules.
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Delta is investigating an unauthorized wireless network reportedly broadcast as “Delta WiFi Fast” aboard flight DL591 from Las Vegas to Atlanta on Aug. 10, after the city hosted DEF CON. The airline said the incident did not involve a hack of aircraft systems, according to the reports.
Delta has expanded its Concierge service to every SkyMiles member through the Delta app. The AI-powered assistant helps customers manage disruptions, initiate cancellations, track bags and access SkyMiles account information, extending automated travel support beyond a limited customer segment.
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