Passenger Experience News

PaxEx.Aero • Seth Miller

Southwest, T‑Mobile to offer free unlimited Wi‑Fi to Rapid Rewards members from Oct. 24, 2025

Southwest Airlines and T‑Mobile will provide free, unlimited inflight Wi‑Fi to all Rapid Rewards members starting Oct. 24, 2025, via a sponsorship deal that makes Southwest the largest U.S. carrier to offer complimentary Wi‑Fi across all internet‑enabled aircraft. The move follows similar offerings from Delta and United.

2025-09-04T07:09:03.320016-07:00

Paddle Your Own Kanoo

Passenger sues airline after alleged sexual assault in carrier‑provided shared Paris hotel room

2025-09-01T08:15:24.175068-07:00

Skift

Alaska Airlines Sets Sights on London and Reykjavik, Unveils New 787 Livery

2025-08-05T06:36:51.750139-07:00

Paddle Your Own Kanoo

Passenger alleges Delta flight attendant poured boiling water on her head; insurer sues as she seeks compensation

2025-08-21T09:34:03.944346-07:00

Passenger Experience News Timeline

GlobalAir.com

Sarah Mespelt Larranaga, designer of Paris Hilton’s custom pink private jet Sarah Mespelt Larranaga, founder of Sarah Larranaga Aviation Design, is the designer behind Paris Hilton’s custom pink private jet. When refurbishing or creating VIP aircraft she balances aesthetics with aircraft weight, fuel efficiency and integration of cutting‑edge systems to preserve performance and regulatory compliance.

2025-09-05T14:05:36.528325-07:00

Sarah Mespelt Larranaga, designer of Paris Hilton’s custom pink private jet

PaxEx.Aero

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Southwest, T‑Mobile to offer free unlimited Wi‑Fi to Rapid Rewards members from Oct. 24, 2025 Southwest Airlines and T‑Mobile will provide free, unlimited inflight Wi‑Fi to all Rapid Rewards members starting Oct. 24, 2025, via a sponsorship deal that makes Southwest the largest U.S. carrier to offer complimentary Wi‑Fi across all internet‑enabled aircraft. The move follows similar offerings from Delta and United.

2025-09-04T07:09:03.320016-07:00

Southwest, T‑Mobile to offer free unlimited Wi‑Fi to Rapid Rewards members from Oct. 24, 2025

Skift

5 Forces Shaping Aviation in 2026 and Beyond Industry leaders identify five forces—from supply‑chain strain and fleet delivery pressure to rapid digitalisation and shifting passenger expectations—that will shape aviation through 2026 and beyond, influencing airline operations, aircraft programmes and commercial strategy. Details were presented at the Skift Aviation Forum.

2025-09-04T00:26:01.913871-07:00

5 Forces Shaping Aviation in 2026 and Beyond

Aviation Source

Qantas selects Rebecca Vallance to design new uniforms amid fleet renewal Qantas has selected Australian fashion designer Rebecca Vallance to create new uniforms for cockpit, cabin, technical and ground staff — the first comprehensive redesign since 2013. The appointment, made after a competitive nine‑month selection process, aligns with Qantas’s fleet renewal including additional A321XLRs and Sunrise long‑haul preparations.

2025-09-03T17:50:28.499033-07:00

Qantas selects Rebecca Vallance to design new uniforms amid fleet renewal

PaxEx.Aero

Panasonic Avionics launches PAC Portal to give airlines complete autonomy over inflight connectivity experience Panasonic Avionics has launched the PAC Portal, a cloud‑native, self‑service inflight connectivity portal that gives airlines complete autonomy to customise portal design and user flows. The platform enables faster updates, bespoke branding and new ancillary offers while removing friction points of previous portal versions.

2025-09-03T11:44:00.117728-07:00

Panasonic Avionics launches PAC Portal to give airlines complete autonomy over inflight connectivity experience

Paddle Your Own Kanoo

SWISS revamps A350 long‑haul First and Business cabins with new dining, amenities and presentation SWISS has unveiled a redesigned long‑haul First and Business Class service for its new A350 fleet, introducing a reimagined dining concept — Business described as a “top restaurant experience” — plus new amenities, presentation and service sequencing ahead of the type’s entry into service.

2025-09-03T11:40:08.150827-07:00

SWISS revamps A350 long‑haul First and Business cabins with new dining, amenities and presentation

theupfront.media

Lufthansa Allegris Pro readout: long‑haul fleet and cabin plans for 787, 777, 747‑8, A350 and A380 Lufthansa's Pro Readout details the Allegris premium‑cabin rollout and lays out the carrier's long‑haul fleet plans across Boeing 787 and 777 types, the 747‑8, and Airbus A350 and A380. The briefing covers product implementation, aircraft allocations and near‑term deployment priorities across its widebody network.

2025-09-02T10:15:11.493872-07:00

Lufthansa Allegris Pro readout: long‑haul fleet and cabin plans for 787, 777, 747‑8, A350 and A380

AINonline

AIN Product Support Survey: Garmin, Gulfstream top avionics, cabin-management and connectivity rankings In AIN’s annual product support survey, Garmin and Gulfstream claimed the top positions across avionics, cabin-management and inflight-connectivity categories, earning the highest operator satisfaction scores. The rankings highlight where operators perceive strongest aftermarket support for mission‑critical avionics and cabin systems.

2025-09-02T03:43:48.852747-07:00

AIN Product Support Survey: Garmin, Gulfstream top avionics, cabin-management and connectivity rankings

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