Passenger Experience News

Breitflyte • Joe Breitfeller

Spirit Airlines overhauls Go Comfy seating with extra legroom, updates loyalty perks

Spirit Airlines will overhaul its Go Comfy seating over the next two months, adding about 10 cm of legroom, removing the blocked middle seat and including priority boarding, snack, drink and a carry-on. It is simultaneously enhancing its Free Spirit loyalty program with free seat upgrades for status members, two checked bags by end-2025 and new points-redemption options.

2025-05-13T10:59:18.104624-07:00

Paddle Your Own Kanoo

Emirates Weighs SpaceX Starlink for Widebody Fleet amid A380 Certification Hurdles

2025-05-15T08:59:34.470830-07:00

Inflight Online

Emirates Unveils Comprehensive First Class Refresh on A380s and 777s

2025-05-14T01:54:38.761010-07:00

Runway Girl

Etihad Unveils Revolutionary First-Class Experience on Airbus A321LR

2025-04-28T06:08:10.824253-07:00

Passenger Experience News Timeline

Paddle Your Own Kanoo

US Airline Opens Bribery Probe After TikTok-Driven Gift Trend A viral TikTok trend urging passengers to buy expensive gifts for flight attendants has prompted a major US airline to launch a formal bribery investigation, as carrier executives probe whether the social media-driven practice breached company policy and federal regulations.

2025-05-21T12:09:13.539984-07:00

US Airline Opens Bribery Probe After TikTok-Driven Gift Trend

AINonline

Turbulence Solutions Demonstrates Real-time G-load Suppression in Flight Turbulence Solutions has demonstrated its active control surface technology in flight, achieving real-time suppression of turbulence-induced G-loads. The system senses atmospheric gusts and instantaneously commands control surfaces to counteract vertical accelerations, promising smoother rides, reduced structural fatigue and improved comfort for future aircraft applications.

2025-05-21T08:54:02.878298-07:00

Turbulence Solutions Demonstrates Real-time G-load Suppression in Flight

Paddle Your Own Kanoo

Delta One Debuts Missoni-Designed Bedding and Amenities After Sidestepping Trump Tariffs Delta Air Lines is revamping its Delta One business class with a new Missoni-designed bedding and amenity collection, prioritizing sleep and comfort at 35,000 feet. The cabin upgrade follows an expanded partnership with the Italian fashion house—and a strategic move to sidestep Trump-era European luxury tariffs.

2025-05-20T06:32:00.509395-07:00

Delta One Debuts Missoni-Designed Bedding and Amenities After Sidestepping Trump Tariffs

Runway Girl

Viasat Rolls Out Digital Bus, Unveils Amara Multi-Orbit IFC and Extends Bizjet Coverage Viasat has launched its Digital Bus onboard system to simplify aircraft connectivity and enhance passenger experience, detailed its Amara next-generation multi-orbit inflight connectivity strategy integrating Viasat and Inmarsat networks, and expanded service for super-midsized business jets in the Middle East and South America.

2025-05-19T17:32:59.735932-07:00

Viasat Rolls Out Digital Bus, Unveils Amara Multi-Orbit IFC and Extends Bizjet Coverage

Paddle Your Own Kanoo

United Airlines' SFO Catering Breakdown: Premium Meals Swapped for Snack Boxes United Airlines flights departing San Francisco this week have been operating without standard meal and drink service following a last-minute catering vendor transition. Passengers across cabins, including first class, have been served only snack boxes, raising concerns over operational planning, crew workload and premium customer experience.

2025-05-17T05:33:24.328571-07:00

United Airlines' SFO Catering Breakdown: Premium Meals Swapped for Snack Boxes

Aviation Week

Alaska Airlines Shifts From Low-Cost Roots to Premium National Carrier Alaska Airlines is repositioning itself away from its traditional low-cost origins by expanding premium seating, lounge access, first-class cabin enhancements and loyalty program perks, aiming to strengthen its national market relevance and take on full-service US carriers in the high-yield segment.

2025-05-16T02:04:10.831712-07:00

Alaska Airlines Shifts From Low-Cost Roots to Premium National Carrier

futuretravelexperience.com

Alaska Airlines outlines next-gen gate experience vision at FTE Summit At the FTE World Innovation Summit, Alaska Airlines Director of Innovation Bernadette Berger unveiled a comprehensive vision for next-generation airport gate areas, featuring digital integrations, modular layouts and streamlined boarding processes designed to enhance operational efficiency, boost retail and lounge synergies and elevate passenger comfort.

2025-05-15T20:41:11.589413-07:00

Alaska Airlines outlines next-gen gate experience vision at FTE Summit

Aviation Source

Avianca Rolls Out Accessibility Upgrades Across 60 A320s Under its Avianca Accessible program, Avianca is rolling out a suite of accessibility upgrades on more than 60 Airbus A320s, from braille row markers to high-contrast signage. The comprehensive initiative aims to support visually impaired passengers at every touchpoint, from booking to arrival.

2025-05-15T18:35:22.309230-07:00

Avianca Rolls Out Accessibility Upgrades Across 60 A320s

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