Passenger Experience News

FlightGlobal • David Kaminski-Morrow

Lufthansa raises full‑year outlook after record Q3 revenue of €11.2bn and €1.3bn operating profit

Lufthansa Group posted a record third‑quarter revenue of €11.2bn and an adjusted operating profit of €1.3bn, prompting management to lift its full‑year earnings outlook as passenger traffic and cargo volumes recover. Nine‑month adjusted EBIT improved by €300m year‑on‑year despite pricing pressure and higher costs.

2025-10-30T00:16:31.741005-07:00

ch-aviation

Eastern Airways files notice to appoint administrator, cancels all flights after 28 years

2025-10-27T11:18:01.926024-07:00

New York Times

Lufthansa Chicago–Frankfurt flight diverted to Boston after passenger allegedly stabs two teenagers

2025-10-28T13:15:44.093424-07:00

Reuters

Alaska Airlines and Horizon Air grounded by second major IT outage this year; hundreds of flights canceled

2025-10-23T16:44:31.688026-07:00

Passenger Experience News Timeline

AeroTime

Wizz Air trials cabin Wi‑Fi under 'Customer First Compass' with potential fleetwide rollout Wizz Air has begun trials of cabin Wi‑Fi as part of its passenger‑centric 'Customer First Compass' programme launched in April 2025, reporting encouraging early results and exploring a potential fleet‑wide rollout. The move aims to strengthen the carrier's onboard product as connectivity becomes a commercial differentiator.

2025-10-31T07:05:04.811315-07:00

Wizz Air trials cabin Wi‑Fi under 'Customer First Compass' with potential fleetwide rollout

Breitflyte

Norwegian accepts first of 80 Boeing 737-8 MAXs Norwegian has taken delivery of the first of 80 Boeing 737-8 MAX jets on order, launching a significant fleet renewal aimed at improving passenger experience while reducing fuel consumption and CO2 emissions versus older narrowbody types. The aircraft will support the carrier's short-haul and regional network.

2025-10-31T04:58:37.150094-07:00

Norwegian accepts first of 80 Boeing 737-8 MAXs

ch-aviation

Emirates to bring maintenance, training and services in‑house, Tim Clark says Emirates will move more maintenance, crew training and other services in‑house, president Tim Clark said, aiming to reduce reliance on external providers and tighten operational control across its support functions. The announcement signals a strategic push toward greater vertical integration of MRO and training capabilities.

2025-10-31T03:55:32.515121-07:00

Emirates to bring maintenance, training and services in‑house, Tim Clark says

Inflight Online

SkyFive India awarded 10‑year A2G licence to deliver in‑flight broadband to Indian carriers SkyFive India has been granted a 10‑year air‑to‑ground (A2G) connectivity licence to deliver in‑flight broadband to Indian carriers via terrestrial cell‑site networks across the country. The licence enables an alternative or complement to satellite links, giving airlines a commercial option for continuous, lower‑latency onboard connectivity on domestic and regional routes.

2025-10-31T03:55:31.056508-07:00

SkyFive India awarded 10‑year A2G licence to deliver in‑flight broadband to Indian carriers

AeroTime

oneworld CEO Nathaniel Pieper (incoming American CCO) outlines alliance's premium, growth, tech and sustainability priorities oneworld CEO Nathaniel Pieper, who will become American Airlines' chief commercial officer, outlined the alliance's renewed focus on premium passengers, targeted network growth, technology-driven processes and sustainability initiatives. He framed those pillars as central to member carriers' strategies to capture higher-yield international and premium-leisure travellers.

2025-10-30T21:17:10.510769-07:00

oneworld CEO Nathaniel Pieper (incoming American CCO) outlines alliance's premium, growth, tech and sustainability priorities

Skift

Oman Air app drives 91% direct sales as carrier pivots to direct retail and premium travel Oman Air CEO Con Korfiatis said the airline's revamped mobile app "blew our minds" after direct channels accounted for 91% of sales. The digital overhaul is central to the carrier's push toward direct retailing and a stronger emphasis on premium travel offerings.

2025-10-30T05:16:01.528911-07:00

Oman Air app drives 91% direct sales as carrier pivots to direct retail and premium travel

FlightGlobal

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Lufthansa raises full‑year outlook after record Q3 revenue of €11.2bn and €1.3bn operating profit Lufthansa Group posted a record third‑quarter revenue of €11.2bn and an adjusted operating profit of €1.3bn, prompting management to lift its full‑year earnings outlook as passenger traffic and cargo volumes recover. Nine‑month adjusted EBIT improved by €300m year‑on‑year despite pricing pressure and higher costs.

2025-10-30T00:16:31.741005-07:00

Lufthansa raises full‑year outlook after record Q3 revenue of €11.2bn and €1.3bn operating profit

Washington Post

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United flight returns after passenger's missing laptop raised lithium‑ion battery fire concern A United Airlines flight returned to the gate after a passenger reported a missing laptop midflight, prompting crew concern that its lithium‑ion battery could overheat and ignite. The diversion underscores the fire risk posed by loose consumer batteries in the cabin and the need for clear crew response protocols.

2025-10-29T21:12:09.051933-07:00

United flight returns after passenger's missing laptop raised lithium‑ion battery fire concern

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