Passenger Experience News

thebulkheadseat.com • Anthony Losanno

Lufthansa unveils FOX — a fundamental long‑haul onboard redesign to launch spring 2026

Lufthansa will roll out FOX (Future Onboard Experience) across its long‑haul fleet in spring 2026, promising a “fundamental redesign” focused on greater comfort, individuality and curated “Signature Moments” across all cabins to underline the carrier’s premium positioning ahead of its 100th anniversary.

2025-09-24T08:12:14.405298-07:00

Reuters

Man arrested after cyberattack on Collins Aerospace disrupted check‑in at Heathrow, Brussels and Berlin

2025-09-24T16:04:47.971340-07:00

Wall Street Journal

Air Canada flags C$300–430m Q3 hit after mid‑August flight‑attendant strike cancels 3,200+ flights and trims full‑year outlook

2025-09-24T16:04:51.177846-07:00

Ryanair

Ryanair to require 100% digital boarding passes from 12 November 2025

2025-09-24T03:08:22.299389-07:00

Passenger Experience News Timeline

Paddle Your Own Kanoo

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Delta to replace units on more than 300 Airbus A320s after cabin fume reports Delta Air Lines will replace environmental control or auxiliary power units on more than 300 Airbus A320-family jets after an increase in reported cabin "fume" events that produced chemical odors and left passengers and crew with dizziness, blackouts and some emergency diversions.

2025-09-25T12:49:38.038050-07:00

Delta to replace units on more than 300 Airbus A320s after cabin fume reports

AINonline

Gogo validates terrestrial 5G performance, nears in‑flight trials Gogo has validated terrestrial 5G performance and is preparing to begin in‑flight trials of its next‑generation inflight connectivity service. The milestone moves the supplier closer to operational testing aboard aircraft and sets the stage for commercial rollouts of higher‑capacity onboard broadband.

2025-09-25T09:44:28.109580-07:00

Gogo validates terrestrial 5G performance, nears in‑flight trials

Runway Girl

Air Canada praises SES multi‑orbit IFC on CRJ900s and prepares E175 installs Air Canada says guests 'love' the complimentary Wi‑Fi on its CRJ900s delivered via SES's multi‑orbit inflight‑connectivity system, and is preparing to install the same solution on its Embraer E175s. The move expands SES‑backed broadband from smaller regionals to larger E‑jet operations.

2025-09-25T05:01:10.827095-07:00

Air Canada praises SES multi‑orbit IFC on CRJ900s and prepares E175 installs

Wall Street Journal

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Air Canada flags C$300–430m Q3 hit after mid‑August flight‑attendant strike cancels 3,200+ flights and trims full‑year outlook Air Canada said a mid‑August strike by its flight attendants forced more than 3,200 cancellations, dealt a heavy blow to third‑quarter revenue and prompted the carrier to lower its full‑year guidance; management estimates the Q3 hit at roughly C$300–430 million.

2025-09-24T16:04:51.177846-07:00

Air Canada flags C$300–430m Q3 hit after mid‑August flight‑attendant strike cancels 3,200+ flights and trims full‑year outlook

Reuters

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Man arrested after cyberattack on Collins Aerospace disrupted check‑in at Heathrow, Brussels and Berlin RTX subsidiary Collins Aerospace is restoring its MUSE passenger‑processing software after a cyber "intrusion" on Sept. 19 that disrupted check‑in, boarding and baggage systems at Heathrow, Brussels and Berlin. UK authorities have arrested a man in his 40s in West Sussex on Computer Misuse Act charges.

2025-09-24T16:04:47.971340-07:00

Man arrested after cyberattack on Collins Aerospace disrupted check‑in at Heathrow, Brussels and Berlin

Reuters

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Costa Rica grounds flights after electrical failure knocks out radar at SJO An electrical failure in the radar systems at Juan Santamaría International Airport (SJO) knocked out surveillance Wednesday morning, prompting Costa Rica to suspend all arrivals and departures nationwide; at least 44 flights at SJO were affected before airspace was later reopened.

2025-09-24T12:52:43.048991-07:00

Costa Rica grounds flights after electrical failure knocks out radar at SJO

Skift

Trump's $100,000 H‑1B Fee Sparks Tech Repatriation, $3,800 One‑way Tickets and Airline Disruption President Trump’s surprise proposal to impose a $100,000 annual fee on new H‑1B visas triggered a scramble among tech firms and overseas employees — hurried repatriations, $3,800 one‑way fares and aborted flights — forcing airlines to absorb sudden demand spikes and operational churn on U.S. routes.

2025-09-24T11:55:21.405816-07:00

Trump's $100,000 H‑1B Fee Sparks Tech Repatriation, $3,800 One‑way Tickets and Airline Disruption

Skift

TSA weighing revisions to 3‑1‑1 liquids rule, deputy acting administrator says TSA deputy acting administrator Adam Stahl told the Skift Global Forum the agency is considering revisions to the 3‑1‑1 carry‑on liquids rule. The review signals a possible policy shift that would affect screening procedures, checkpoint operations and passenger processing across U.S. airports.

2025-09-24T11:18:12.162540-07:00

TSA weighing revisions to 3‑1‑1 liquids rule, deputy acting administrator says

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