Passenger Experience News

Breitflyte • Joe Breitfeller

United Airlines updates mobile app with AI-powered connection alerts and gate navigation

United Airlines updated its mobile app, introducing AI-powered tools to help customers catch connecting flights. ConnectionSaver now alerts travellers if their next flight is held, while gate navigation with estimated walk times, real-time status updates and layover tips enhance the in-app experience.

2025-06-25T06:42:59.100051-07:00

Reuters

Indian Flyers Flock to $500 Fear-of-Flying Course After Air India 171 Crash

2025-06-25T03:19:39.134731-07:00

FlightGlobal

ANA Launches ‘The Room FX’ Business Class Suite on 787-9 Dreamliners

2025-06-17T02:15:42.520723-07:00

Aviation Source

Skytrax World Airline Awards 2025: Qatar Airways Tops Global Rankings

2025-06-17T17:47:47.110516-07:00

Passenger Experience News Timeline

Breitflyte

American Airlines to Open Flagship Lounge and Expand Admirals Club at Miami International Airport American Airlines plans to open a new Flagship® Lounge and expand its Admirals Club® at Miami International Airport, nearly doubling lounge space at its busiest international hub. The project builds on recent investments in premium experiences and is part of a network-wide effort to elevate business class offerings.

2025-06-25T08:35:12.936945-07:00

American Airlines to Open Flagship Lounge and Expand Admirals Club at Miami International Airport

Breitflyte

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United Airlines updates mobile app with AI-powered connection alerts and gate navigation United Airlines updated its mobile app, introducing AI-powered tools to help customers catch connecting flights. ConnectionSaver now alerts travellers if their next flight is held, while gate navigation with estimated walk times, real-time status updates and layover tips enhance the in-app experience.

2025-06-25T06:42:59.100051-07:00

United Airlines updates mobile app with AI-powered connection alerts and gate navigation

Reuters

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Indian Flyers Flock to $500 Fear-of-Flying Course After Air India 171 Crash Two weeks after Air India Flight 171’s fatal crash minutes after takeoff from Ahmedabad, demand for retired Air Force officer Dinesh K.’s $500 fear-of-flying therapy course has surged across India, with anxious passengers seeking targeted interventions to overcome their fears.

2025-06-25T03:19:39.134731-07:00

Indian Flyers Flock to $500 Fear-of-Flying Course After Air India 171 Crash

One Mile at a Time

Delta doubles down on Seattle with Rome and Barcelona nonstop routes and new lounges In a direct response to Alaska Airlines’ entry into the market, Delta Air Lines will launch daily nonstop flights between Seattle–Tacoma and Barcelona-El Prat and Rome–Fiumicino in summer 2026, deploying Airbus A330-900neos, and will debut a new 24,000-square-foot Delta One and Sky Club complex at SEA.

2025-06-24T14:44:01.572707-07:00

Delta doubles down on Seattle with Rome and Barcelona nonstop routes and new lounges

Breitflyte

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JetBlue Rolls Out Mint Premium Service from Orlando to Las Vegas JetBlue will debut its Mint premium cabin at Orlando International Airport this winter, adding two daily MCO–LAS flights featuring lie-flat seats and elevated service. One daily flight will transition to year-round operation, while the second seasonal service runs through March 28, 2026.

2025-06-24T07:43:50.866294-07:00

JetBlue Rolls Out Mint Premium Service from Orlando to Las Vegas

Airways Magazine

Airports Deploy Robotic Trolleys to Boost Baggage Handling Efficiency In response to rising passenger and baggage volumes, airports are rolling out autonomous trolleys, automated guided vehicles and similar robotic solutions to enhance luggage handling efficiency. These systems navigate terminal pathways, integrate with existing baggage infrastructure and reduce manual load, aiming to cut mishandled-bag rates and labor costs.

2025-06-24T07:38:47.204070-07:00

Airports Deploy Robotic Trolleys to Boost Baggage Handling Efficiency

Breitflyte

JetBlue Unveils Real-Time In-App Baggage Tracking and Apple AirTag Support JetBlue has launched new in-app baggage monitoring capabilities, offering customers real-time updates on the location of checked luggage alongside optional Apple AirTag and Find My network integration. The enhancements aim to streamline the travel experience and expedite bag recovery in case of mishandling.

2025-06-23T07:59:09.231528-07:00

JetBlue Unveils Real-Time In-App Baggage Tracking and Apple AirTag Support

Runway Girl

Air France orders doored mini-suites from Safran for 18 additional 777-300ERs Air France has ordered Safran Seats' new doored mini-suites for a further 18 Boeing 777-300ERs, extending its widebody cabin refresh. The move bolsters the carrier’s business class offering as airlines invest in premium experiences and manage delays in new aircraft deliveries.

2025-06-23T05:15:04.666858-07:00

Air France orders doored mini-suites from Safran for 18 additional 777-300ERs

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