Passenger Experience News

Runway Girl • John Walton

Etihad Unveils Revolutionary First-Class Experience on Airbus A321LR

Etihad Airways introduces a game-changing first-class cabin in its Airbus A321LR, marking a significant enhancement in single-aisle aircraft luxury. Launching commercial operations on August 1, the offering includes first-class suites, lie-flat business seats, and upgraded economy cabins, targeting premium short- and medium-haul routes.

2025-04-28T06:08:10.824253-07:00

The Air Current

United Stakes Future with JetZero in Blended Wing Aircraft Investment

2025-04-24T05:04:53.248793-07:00

Paddle Your Own Kanoo

American Airlines Under Fire After Passenger Death Onboard

2025-04-25T09:15:45.218246-07:00

Paddle Your Own Kanoo

British Airways Dreamliner Faces Window Dimming Malfunction During Ultra-Long-Haul Flight

2025-04-26T02:57:43.165836-07:00

Passenger Experience News Timeline

Airways Magazine

THAI Airways Unveils “New Worlds of Tomorrow” Premium Seats, Catering and Onboard Products At a grand ceremony titled “The New Worlds of Tomorrow,” THAI Airways International revealed its latest cabin seats, revamped catering menus and a range of new onboard products across all travel classes, underscoring its push to elevate passenger experience as part of its post-pandemic transformation.

2025-05-01T03:44:18.012817-07:00

THAI Airways Unveils “New Worlds of Tomorrow” Premium Seats, Catering and Onboard Products

Runway Girl

Air Inuit Continues Legacy of the Boeing 737-200 Combis Air Inuit maintains its operation of the Boeing 737-200 combi aircraft, currently connecting Montreal with northern Quebec. As one of the few operators still using this model, it offers a unique experience for aviation enthusiasts and underscores the aircraft's continued relevance in remote operations.

2025-04-30T11:44:11.032070-07:00

Air Inuit Continues Legacy of the Boeing 737-200 Combis

Inflight Online

Airlines Advance Accessibility for Passengers with Reduced Mobility Virgin Atlantic and Emirates are leading the charge in enhancing accessibility for Passengers with Reduced Mobility (PRM). These airlines are integrating new technologies and services to provide an inclusive travel experience, setting a precedent for others in the industry.

2025-04-30T08:48:13.062357-07:00

Airlines Advance Accessibility for Passengers with Reduced Mobility

Paddle Your Own Kanoo

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Lufthansa Phases Out Inflight Duty-Free as Space Constraints Rise Lufthansa announced it will discontinue its inflight duty-free sales by September 2025, citing limited cabin space and a shift towards online shopping. Despite this change, other Lufthansa Group airlines, such as Condor and Tuifly, will maintain their onboard sales offerings.

2025-04-30T05:52:21.711444-07:00

Lufthansa Phases Out Inflight Duty-Free as Space Constraints Rise

CNBC

United Airlines Expands Polaris Lounges by 50% to Attract Wealthy Travelers United Airlines is increasing the capacity of its Polaris lounges in Chicago and Newark by 50% to accommodate more travelers seeking high-end services. This expansion is part of United's strategy to enhance the premium travel experience and cater to a growing number of affluent passengers.

2025-04-29T05:14:17.880964-07:00

United Airlines Expands Polaris Lounges by 50% to Attract Wealthy Travelers

Inflight Online

Jetstar and dnata Solidify Partnership with Four-Year Contract Extension Jetstar has renewed its agreement with dnata for another four years, enhancing their collaboration by including Jetstar Asia operations in Singapore. This extension underscores the strong relationship between the budget airline and the global air services provider, promising improved service and product offerings for Jetstar's passengers.

2025-04-29T01:52:31.874375-07:00

Jetstar and dnata Solidify Partnership with Four-Year Contract Extension

flightchic.com

Alaska Airlines Launches Trading Cards Collection for World Pilots' Day Alaska Airlines has unveiled a new collection of trading cards to celebrate World Pilots' Day, featuring eight cards that highlight the airline's notable modern aircraft liveries. The collection, developed with Alaska's pilots, is now available for aviation enthusiasts to collect.

2025-04-28T12:08:09.145844-07:00

Alaska Airlines Launches Trading Cards Collection for World Pilots' Day

Runway Girl

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Etihad Unveils Revolutionary First-Class Experience on Airbus A321LR Etihad Airways introduces a game-changing first-class cabin in its Airbus A321LR, marking a significant enhancement in single-aisle aircraft luxury. Launching commercial operations on August 1, the offering includes first-class suites, lie-flat business seats, and upgraded economy cabins, targeting premium short- and medium-haul routes.

2025-04-28T06:08:10.824253-07:00

Etihad Unveils Revolutionary First-Class Experience on Airbus A321LR

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