AI News

SkiftAdriana Lee

After investing in AI, travel brands revert to human agents when crises strike

Following heavy post‑Covid investment in AI‑driven customer service, travel companies are relying on human agents to handle major disruptions. Firms report AI handles routine efficiency gains but falls short in crisis recovery, prompting retained or expanded manual teams for resilience and reputation management.

2026-03-13T12:34:57.651181-07:00

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2026-03-13T12:34:57.651181-07:00
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