New York Times
• Niraj Chokshi; Desiree Rios
Inside American Airlines’ tornado‑hardened operations center — how 1,700 employees keep flights moving
American Airlines runs a tornado‑hardened operations center in Texas where 1,700 employees coordinate the carrier’s day‑to‑day network resilience. From triaging bad weather and mechanical issues to managing ill passengers, the team is the nerve center that limits systemwide disruption and stabilises schedules.
