Passenger Experience News

CAPA

Lufthansa rolls out Allegris premium cabin on 787‑9s, debuting on Toronto and Austin routes

Lufthansa has begun flying its new Allegris premium cabin on Boeing 787‑9s, debuting on Frankfurt–Toronto on Oct. 9 and slated to start Austin–Frankfurt services in December. The carrier will add Allegris on winter routes including Rio, Bogotá and Hyderabad and expects up to nine more 787‑9 deliveries by end‑2025.

2025-10-09T21:44:36.448156-07:00

British Airways

British Airways launches new global lounge design with Miami and Dubai openings

2025-10-10T00:56:47.644231-07:00

Delta Air Lines

Delta posts strong Q3 profit, says premium-seat sales could eclipse economy by 2026

2025-10-09T03:38:19.528998-07:00

AeroTime

SWISS receives first Airbus A350-900 (HB-IFA) at Zurich on 9 October 2025

2025-10-09T06:39:38.426020-07:00

Passenger Experience News Timeline

Skift

EU EES goes live 12 Oct 2025 — fingerprints and photos replace passport stamps Europe's biometric Entry/Exit System (EES) goes live on 12 October 2025, replacing passport stamps with fingerprint scans and facial photos for short-term non‑EU travellers. Airlines and airports must update check‑in and border processes—some carriers are briefing passengers, others are not, creating uneven readiness.

2025-10-10T09:12:46.223317-07:00

EU EES goes live 12 Oct 2025 — fingerprints and photos replace passport stamps

View from the Wing

Southwest to open premium lounges at Dallas Love Field and Chicago Midway; access via $500–$595 co‑branded card Southwest Airlines plans premium airport lounges at hubs including Dallas Love Field and Chicago Midway and is testing $500‑plus co‑branded credit cards — reportedly with Chase — that would include lounge access. Customer surveys sent to select flyers confirm the carrier is developing both the high‑fee card and branded lounge network.

2025-10-10T07:15:35.953406-07:00

Southwest to open premium lounges at Dallas Love Field and Chicago Midway; access via $500–$595 co‑branded card

Paddle Your Own Kanoo

Volunteers to be paid $30/hr to test aircraft evacuation slides in safety research Volunteers will be paid $30 an hour to test airplane evacuation slides in a human-subject research program supporting safety technology development. The paid tests aim to gather real-world data to inform improvements in evacuation equipment and procedures and bolster overall passenger safety.

2025-10-10T06:00:21.919344-07:00

Volunteers to be paid $30/hr to test aircraft evacuation slides in safety research

Reuters

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Spirit’s Premium Push Falters — What It Means for Low‑Cost Carriers Spirit Airlines’ attempt to move upscale has failed to arrest its financial decline, underscoring that premium offerings alone cannot offset mounting unit costs, weak leisure demand and aggressive capacity moves by the Big Three. The setback exposes structural limits for ultra‑low‑cost carriers pursuing higher‑yield strategies.

2025-10-10T03:36:49.848890-07:00

Spirit’s Premium Push Falters — What It Means for Low‑Cost Carriers

British Airways

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British Airways launches new global lounge design with Miami and Dubai openings British Airways has opened two lounges at Miami International (MIA) and Dubai International (DXB), debuting a new global lounge concept that blends BA’s British aesthetic with local influences — Art Deco touches in Miami and fretwork and Emirati architectural cues in Dubai. The design will roll out to additional locations.

2025-10-10T00:56:47.644231-07:00

British Airways launches new global lounge design with Miami and Dubai openings

CAPA

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Lufthansa rolls out Allegris premium cabin on 787‑9s, debuting on Toronto and Austin routes Lufthansa has begun flying its new Allegris premium cabin on Boeing 787‑9s, debuting on Frankfurt–Toronto on Oct. 9 and slated to start Austin–Frankfurt services in December. The carrier will add Allegris on winter routes including Rio, Bogotá and Hyderabad and expects up to nine more 787‑9 deliveries by end‑2025.

2025-10-09T21:44:36.448156-07:00

Lufthansa rolls out Allegris premium cabin on 787‑9s, debuting on Toronto and Austin routes

Airways Magazine

KLM unveils 106th Delft Blue miniature — Villa Rameau — to mark 106th anniversary On Oct 7, KLM unveiled its 106th Delft Blue miniature, Villa Rameau, presented to World Business Class passengers to mark the airline's 106th anniversary. The model represents the 17th‑century parish house at Leiden's Pieterskerk, now the Leiden American Pilgrim Museum, continuing a gifting tradition since the 1950s.

2025-10-09T09:24:39.180531-07:00

KLM unveils 106th Delft Blue miniature — Villa Rameau — to mark 106th anniversary

Aviacionline

Avianca to invest more than $800M in 2025 to expand fleet, routes and guest experience Avianca will invest over $800 million in 2025 to strengthen its route network, expand and renew its fleet, and boost the passenger experience, including cargo units and its loyalty programme. The carrier has announced 13 new routes and expects six aircraft deliveries by year‑end.

2025-10-09T08:52:58.869197-07:00

Avianca to invest more than $800M in 2025 to expand fleet, routes and guest experience

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