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Virgin Atlantic CEO: AI and Personalization Will Support—Not Replace—the Human Experience

Virgin Atlantic CEO Corneel Koster discusses the airline’s approach to artificial intelligence, loyalty and personalization, while arguing that people and customer experience remain central to its competitive differentiation. The interview highlights how carriers are balancing technology-led efficiency with the human element of premium travel.

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Delta makes AI-powered Concierge available to all SkyMiles members, but initial utility remains limited

Delta Air Lines has made its AI-powered Concierge assistant generally available through the Fly Delta app to all SkyMiles members. The launch expands automated support for disruptions, cancellations, baggage tracking and account information, but the initial functionality falls short of the broader use cases previously presented by the carrier.

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EU biometric entry system prompts airport and airline calls for overhaul after rollout chaos

The European Union’s new electronic entry system has been fully operational for only a few months, but implementation problems at airports are already prompting airlines and airport operators to seek changes. The disruption highlights the operational and passenger-experience risks of deploying biometric border technology at scale.

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Europe’s New Passport System Is Creating Long Queues and Passenger Friction

The rollout of Europe’s new passport-control system is producing frustrating arrival experiences for travelers, even when airport lines initially appear short. Lisbon International Airport illustrates how changes at the border can shift congestion from visible queues to processing delays, complicating passenger flows during the peak summer season.

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FlightAware sues Kalshi over flight-cancellation prediction markets and alleged data misuse

Flight-tracking platform FlightAware is suing prediction-market operator Kalshi, alleging Kalshi used FlightAware’s data and trademark without permission to settle wagers on U.S. flight cancellations. FlightAware says the markets could incentivize unsafe tactics designed to trigger cancellations and disrupt air travel.

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Stranded pilots force JetBlue to cancel two Boston-Barcelona flights amid worsening operational disruption

JetBlue canceled two Boston-to-Barcelona flights after the pilots assigned to operate them were stranded on delayed domestic connections. The cancellations extend the airline’s operational difficulties onto a high-profile transatlantic route and underscore how crew-displacement problems can quickly disrupt long-haul schedules.

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