Passenger Experience News

Reuters • Jayshree P Upadhyay

IndiGo hit by widespread delays and 150+ cancellations after new pilot rest and duty‑time rules

IndiGo's enforcement of new pilot rest and flight duty‑time norms has produced widespread delays and at least 150 cancellations, driving on‑time performance down to roughly 35%. The airline says planning and hiring shortfalls are to blame; India's DGCA has opened a probe and ordered mitigation and recovery plans.

2025-12-03T02:18:05.916058-08:00

Airbus

Solar radiation corrupts A320 flight‑control software; EASA orders emergency fix as carriers warn of travel disruption

2025-11-28T09:54:09.894869-08:00

Paddle Your Own Kanoo

Southwest signs interline with Condor to link Frankfurt and six U.S. gateways

2025-12-02T10:46:17.158691-08:00

Reuters

Airlines rush to install EASA‑mandated A320 software fix — American, AirAsia, Viva and Volaris update fleets

2025-11-28T11:52:58.684540-08:00

Passenger Experience News Timeline

Aviation Week

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Korean Air to deploy Starlink across five Hanjin Group airlines, targets fleetwide rollout by end‑2027 Korean Air will install SpaceX's Starlink high‑speed inflight internet across its fleet and those of subsidiaries Asiana, Jin Air, Air Busan and Air Seoul, with installations on selected aircraft underway and a target to complete fleetwide fits by the end of 2027. The carrier says service will be free.

2025-12-05T01:41:03.453023-08:00

Korean Air to deploy Starlink across five Hanjin Group airlines, targets fleetwide rollout by end‑2027

rnz.co.nz

NZ and China open cross-border probe after nearly 200 victims lose ~$600k in fake ticket scam New Zealand and Chinese authorities have opened a cross-border investigation after nearly 200 people reported losing about US$600,000 buying airline tickets that did not exist. Victims say they paid intermediaries for fares that were never issued, prompting criminal and consumer-protection inquiries in both countries.

2025-12-04T19:47:27.797851-08:00

NZ and China open cross-border probe after nearly 200 victims lose ~$600k in fake ticket scam

AINonline

Singapore CAA issues no‑boarding directive forcing airlines to change boarding procedures Singapore's Civil Aviation Authority has issued a no‑boarding directive requiring airlines to alter boarding procedures at its airports. The instruction compels carriers to implement new check‑in and boarding controls with immediate effect, affecting operational sequencing and passenger processing across flights serving Singapore.

2025-12-04T16:13:55.367838-08:00

Singapore CAA issues no‑boarding directive forcing airlines to change boarding procedures

Skift

United executive warns against a premium‑only pivot as U.S. carriers double down on high‑yield travel U.S. carriers are doubling down on premium cabins this year, but a senior United executive warned that a premium‑only strategy risks alienating economy passengers and undercutting broader network demand. The comment highlights tension between chasing high‑yield travellers and preserving mass‑market traffic.

2025-12-04T12:25:19.928068-08:00

United executive warns against a premium‑only pivot as U.S. carriers double down on high‑yield travel

Aviation Week

Accenture audit begins as Alaska seeks answers to 'unacceptable' IT outages Alaska Air Group has engaged Accenture for an initial audit of its IT infrastructure after a series of systemwide, 'unacceptable' outages, the carrier said. Alaska intends to publish findings from the preliminary report soon as it seeks root-cause answers and operational fixes.

2025-12-04T12:21:09.640716-08:00

Accenture audit begins as Alaska seeks answers to 'unacceptable' IT outages

Paddle Your Own Kanoo

Trump administration's DOT redefines 'cancellation' and 'delay', narrowing airline refund obligations Transportation Department under the Trump administration has redefined federal definitions of 'flight cancellation' and 'delay,' narrowing circumstances in which passengers are eligible for refunds. The change reduces carriers' refund obligations for disrupted itineraries, altering the scope of consumer remedies for cancellations and extended delays.

2025-12-04T12:01:51.369214-08:00

Trump administration's DOT redefines 'cancellation' and 'delay', narrowing airline refund obligations

Space.com

Rare solar flare pushed radiation at flight altitudes to 20‑year high — potential risk to pregnant fliers A rare solar flare briefly elevated radiation at typical commercial cruise altitudes to levels not seen in two decades, producing dose rates that could pose a potential health risk for pregnant passengers. Airlines and regulators should assess exposure on affected flights and consider targeted mitigations.

2025-12-04T11:04:12.125316-08:00

Rare solar flare pushed radiation at flight altitudes to 20‑year high — potential risk to pregnant fliers

Skift

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Southwest CFO: Seat assignments, bag fees and the airline's overhaul Southwest's CFO explains why the carrier moved from open seating to assigned seats and introduced checked-bag fees as part of a broader business-model overhaul designed to boost ancillary revenue, improve operational predictability and modernize the customer product across its single-aisle fleet, management says.

2025-12-04T10:04:36.574253-08:00

Southwest CFO: Seat assignments, bag fees and the airline's overhaul

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