Passenger Experience News

Runway Girl • Mary Kirby

American Airlines Debuts Premium-Heavy Boeing 787-9 with All-New Flagship Suite

American Airlines has rolled out its redesigned Boeing 787-9 Dreamliner, marking its first major long-haul cabin overhaul in over a decade. The premium-heavy configuration features all-new Flagship Suite business-class seats with sliding privacy doors, a reconfigured Premium Plus section, and refreshed Main Cabin interiors ahead of its June 5 debut.

2025-05-30T05:00:50.280122-07:00

Associated Press

United Airlines Mandates 45-Minute Pre-Departure Check-In for Domestic Flights

2025-05-27T15:54:30.320575-07:00

Paddle Your Own Kanoo

United Airlines’ SFO Catering Failures Persist, Passengers Served Meals in Trash Bags

2025-05-26T07:57:20.204581-07:00

Breitflyte

Spirit Airlines overhauls Go Comfy seating with extra legroom, updates loyalty perks

2025-05-13T10:59:18.104624-07:00

Passenger Experience News Timeline

Fox Business

Major US Airlines Quietly Surcharge Solo Travelers Up to 2.5× Group Rates A new report finds American, United and Delta charge solo passengers significantly higher economy fares—up to 2.5 times companion ticket prices—by offering unadvertised group discounts on select routes. After public backlash, Delta has begun rolling back its solo surcharges.

2025-05-30T13:30:57.477986-07:00

Major US Airlines Quietly Surcharge Solo Travelers Up to 2.5× Group Rates

Runway Girl

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American Airlines Debuts Premium-Heavy Boeing 787-9 with All-New Flagship Suite American Airlines has rolled out its redesigned Boeing 787-9 Dreamliner, marking its first major long-haul cabin overhaul in over a decade. The premium-heavy configuration features all-new Flagship Suite business-class seats with sliding privacy doors, a reconfigured Premium Plus section, and refreshed Main Cabin interiors ahead of its June 5 debut.

2025-05-30T05:00:50.280122-07:00

American Airlines Debuts Premium-Heavy Boeing 787-9 with All-New Flagship Suite

airlinergs.com

American Airlines Introduces TSA PreCheck Touchless ID for AAdvantage Members at Four Airports American Airlines has begun offering TSA PreCheck Touchless ID to AAdvantage members at four major U.S. airports starting today — Washington National, LaGuardia, Atlanta and Salt Lake City — using biometric facial recognition of verified government documents to expedite security screening.

2025-05-29T08:23:40.323854-07:00

American Airlines Introduces TSA PreCheck Touchless ID for AAdvantage Members at Four Airports

Associated Press

Turkey fines passengers who unbuckle seat belts or crowd aisles before plane stops Turkish authorities will fine passengers who unbuckle seat belts, access overhead compartments or stand in aisles before the plane has fully stopped under new civil aviation regulations. The crackdown aims to enhance safety, streamline deplaning and discourage so-called ‘aisle lice’ amid rising passenger impatience.

2025-05-28T02:59:34.687053-07:00

Turkey fines passengers who unbuckle seat belts or crowd aisles before plane stops

Indian Express

Two pigeons aboard Delta flight in Minneapolis cause 56-minute departure delay A Delta Air Lines flight from Minneapolis–Saint Paul International Airport to Madison, Wisconsin, was delayed twice Saturday when two wild pigeons flew into the cabin. Crew and passengers spent roughly 56 minutes attempting to capture the feathered stowaways before takeoff, pushing back the flight’s departure.

2025-05-28T00:54:32.874927-07:00

Two pigeons aboard Delta flight in Minneapolis cause 56-minute departure delay

Associated Press

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United Airlines Mandates 45-Minute Pre-Departure Check-In for Domestic Flights Starting in June, United Airlines will require passengers on all domestic flights to check in at least 45 minutes before departure—up from the current 30-minute window—regardless of checked luggage, as the carrier braces for a surge in summer travel.

2025-05-27T15:54:30.320575-07:00

United Airlines Mandates 45-Minute Pre-Departure Check-In for Domestic Flights

Breitflyte

Spirit Airlines rolls out 12-item buy-on-board menu refresh with new snacks and drinks Spirit Airlines today rolled out a revamped buy-on-board food and beverage menu across its fleet, introducing 12 new snack and combo options alongside expanded alcoholic and non-alcoholic drink selections. The refreshed offering features both sweet and savory items designed to enhance passenger choice and drive ancillary revenue growth.

2025-05-27T08:06:49.818747-07:00

Spirit Airlines rolls out 12-item buy-on-board menu refresh with new snacks and drinks

AeroTime

Air Arabia partners with UAE digital bank to offer stablecoin payments for tickets Air Arabia, the leading low-cost carrier in the Middle East and North Africa, has teamed up with Al Maryah Community Bank (Mbank), the UAE’s first fully integrated digital bank, to accept stablecoin cryptocurrency payments for flight tickets across its network. It marks the region’s first carrier to integrate stablecoins into ticket purchasing.

2025-05-27T03:25:36.405148-07:00

Air Arabia partners with UAE digital bank to offer stablecoin payments for tickets

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