Passenger Experience News

Airways Magazine

ICAO Proposes World’s First Universal Biometric ID for Seamless Air Travel

ICAO introduces 'Journey Pass,' a universal biometric ID set to revolutionize air travel by streamlining passenger boarding. With parallels to the transformative switch to e-ticketing, the 'Journey Pass' aims to enhance security and facilitate smoother airport experiences globally.

2025-04-16T06:44:45.180228-07:00

Wall Street Journal

American Airlines to Launch Free Inflight Wi-Fi in 2026 for AAdvantage Members

2025-04-15T03:32:12.989596-07:00

AeroTime

SAS Reintroduces Short-Haul Business Class in Response to Rising Premium Demand

2025-04-15T06:17:32.423635-07:00

Paddle Your Own Kanoo

SAS to Reintroduce European Business Class from October 2025

2025-04-15T04:55:13.800923-07:00

Passenger Experience News Timeline

Runway Girl

Thales Introduces 360Stream: A New Era in Inflight Entertainment At the Aircraft Interiors Expo, Thales unveiled its 360Stream inflight entertainment suite, offering live event-based programming and near-live service updates on major sports and news within an hour. This innovation aims to enhance passenger engagement and redefine onboard content delivery.

2025-04-16T07:20:40.385168-07:00

Thales Introduces 360Stream: A New Era in Inflight Entertainment

Airways Magazine

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ICAO Proposes World’s First Universal Biometric ID for Seamless Air Travel ICAO introduces 'Journey Pass,' a universal biometric ID set to revolutionize air travel by streamlining passenger boarding. With parallels to the transformative switch to e-ticketing, the 'Journey Pass' aims to enhance security and facilitate smoother airport experiences globally.

2025-04-16T06:44:45.180228-07:00

ICAO Proposes World’s First Universal Biometric ID for Seamless Air Travel

The Independent

Southwest Airlines Overhauls Policies, Facing Customer Backlash Southwest Airlines has announced significant policy changes, including the removal of free checked bags, the introduction of assigned seating, and expiration on flight credits. These adjustments, effective May 28, have sparked backlash as the airline attempts to align with industry competition and boost profitability.

2025-04-15T11:24:02.845391-07:00

Southwest Airlines Overhauls Policies, Facing Customer Backlash

thriftytraveler.com

Google Flights Tests New Filter to Exclude Basic Economy In a move that could significantly enhance user experience, Google Flights is testing a new filter for basic economy fares. This tool responds to frequent traveler demands to streamline the search for more comprehensive flight options, avoiding the restrictions of basic economy tickets.

2025-04-15T09:32:41.773294-07:00

Google Flights Tests New Filter to Exclude Basic Economy

AeroTime

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Singapore Airlines Invests $45M to Upgrade Changi Airport T2 Lounges Singapore Airlines is set to invest $45 million in transforming and expanding its SilverKris and KrisFlyer Gold lounges at Changi Airport Terminal 2. The project includes improvements in space and amenities, aiming to enhance customer experience by 2027 with new dining options and expanded seating.

2025-04-15T07:39:04.150829-07:00

Singapore Airlines Invests $45M to Upgrade Changi Airport T2 Lounges

AeroTime

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SAS Reintroduces Short-Haul Business Class in Response to Rising Premium Demand Scandinavian Airlines (SAS) has announced the return of Business Class on short-haul European flights, starting October 1, 2025. This move responds to increased demand for premium travel experiences and aligns SAS with other European carriers offering distinct Business Class products.

2025-04-15T06:17:32.423635-07:00

SAS Reintroduces Short-Haul Business Class in Response to Rising Premium Demand

Paddle Your Own Kanoo

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SAS to Reintroduce European Business Class from October 2025 Scandinavian Airlines (SAS) will relaunch its European business class on October 1, 2025. This move, reversing a 2013 decision to remove business class, follows the airline's strategic entry into the SkyTeam alliance, reflecting customer demand for premium travel options in the region.

2025-04-15T04:55:13.800923-07:00

SAS to Reintroduce European Business Class from October 2025

Wall Street Journal

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American Airlines to Launch Free Inflight Wi-Fi in 2026 for AAdvantage Members Starting January 2026, American Airlines will offer complimentary inflight Wi-Fi, sponsored by AT&T, to AAdvantage loyalty program members. This move comes as a response to industry competition with airlines like United rolling out SpaceX's Starlink across their fleets, emphasizing connectivity advancements.

2025-04-15T03:32:12.989596-07:00

American Airlines to Launch Free Inflight Wi-Fi in 2026 for AAdvantage Members

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