Passenger Experience News

Paddle Your Own Kanoo • Mateusz Maszczynski

Passenger alleges Delta flight attendant poured boiling water on her head; insurer sues as she seeks compensation

A Delta Air Lines passenger says a flight attendant poured boiling water on her head aboard a service flight, an incident she says upended her life and has prompted claims for damages. She is now being sued by her own health insurer while pursuing compensation from Delta.

2025-08-21T09:34:03.944346-07:00

Cranky Flier

Southwest overhauls Denver schedule to introduce banked connections

2025-08-18T04:01:45.976252-07:00

Skift

Alaska Airlines Sets Sights on London and Reykjavik, Unveils New 787 Livery

2025-08-05T06:36:51.750139-07:00

Inflight Online

SWISS to Inaugurate A350-900 Zurich–Boston Service with New Swiss Senses Cabin

2025-07-29T09:12:20.786029-07:00

Passenger Experience News Timeline

Paddle Your Own Kanoo

Passengers discover Emirates A380's tucked 'Harry Potter' purser cupboard under forward stairs Passengers on social media have highlighted a small compartment beneath the forward stairs of Emirates' double-deck A380 — nicknamed the 'Harry Potter cupboard' — which serves as the purser's office and contains access to in‑flight entertainment controls and is now attracting widespread online attention.

2025-08-23T12:44:15.178194-07:00

Passengers discover Emirates A380's tucked 'Harry Potter' purser cupboard under forward stairs

Reuters

Report: Air Canada flight attendants may reject tentative deal, risking renewed strikes and disruption A report says the tentative agreement that helped Air Canada restore some normalcy after a major cabin‑crew walkout may be rejected by the union, reopening the prospect of fresh strike action, mass cancellations and operational disruption during the peak travel period.

2025-08-23T05:42:29.648453-07:00

Report: Air Canada flight attendants may reject tentative deal, risking renewed strikes and disruption

Paddle Your Own Kanoo

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Passenger alleges Delta flight attendant poured boiling water on her head; insurer sues as she seeks compensation A Delta Air Lines passenger says a flight attendant poured boiling water on her head aboard a service flight, an incident she says upended her life and has prompted claims for damages. She is now being sued by her own health insurer while pursuing compensation from Delta.

2025-08-21T09:34:03.944346-07:00

Passenger alleges Delta flight attendant poured boiling water on her head; insurer sues as she seeks compensation

Runway Girl

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Gilat wins >$60M order for Stellar Blu ESA Sidewinder IFC terminals to accelerate multi‑orbit, linefit rollouts Gilat Satellite Networks has secured more than US$60 million in orders from a leading satellite operator for its Stellar Blu ESA Sidewinder in‑flight connectivity terminals. The deal marks a milestone for Gilat’s linefit ESA strategy and advances multi‑orbit IFC deployment as OEMs move toward installations.

2025-08-20T05:11:52.069737-07:00

Gilat wins >$60M order for Stellar Blu ESA Sidewinder IFC terminals to accelerate multi‑orbit, linefit rollouts

thebulkheadseat.com

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Frontier offers $69 Elite Gold through Dec 2026 to Southwest, JetBlue, Spirit and Alaska loyalty members Frontier is offering members of Southwest, JetBlue, Spirit or Alaska loyalty programs Frontier Elite Gold through December 2026 for $69. Available even without existing elite status, the nearly 18-month promotion includes Gold perks such as a free carry-on and priority boarding.

2025-08-19T06:49:13.265074-07:00

Frontier offers $69 Elite Gold through Dec 2026 to Southwest, JetBlue, Spirit and Alaska loyalty members

Cranky Flier

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Southwest overhauls Denver schedule to introduce banked connections Southwest has reconfigured its Denver schedule to create banked connections, introducing a morning bank that brings flights from the east into Denver and then dispatches them westbound. An evening bank arriving from the west connects passengers onto eastbound services; March 2025 and March 2026 BankMaps illustrate the new east–west wave pattern.

2025-08-18T04:01:45.976252-07:00

Southwest overhauls Denver schedule to introduce banked connections

New York Times

Premium credit cards climb to $800 — concentrating airline loyalty perks on top spenders Credit card issuers and airlines are escalating premium co-branded card fees — now about $800 — to capture the highest-spending customers. The move centralises elite benefits and revenue among top spenders, making it harder for casual travellers to access rewards and changing loyalty economics.

2025-08-17T02:10:19.113482-07:00

Premium credit cards climb to $800 — concentrating airline loyalty perks on top spenders

Inflight Online

Qatar Airways and Accenture launch ‘AI Skyways’ to revolutionize airline operations Qatar Airways has teamed up with Accenture to launch an AI-powered co-innovation initiative, targeting improved customer experience, operational efficiency and predictive maintenance. The partnership will develop and deploy data-driven solutions—spanning crew scheduling, flight operations and ground services—designed to reduce costs and enhance on-time performance.

2025-08-15T04:31:50.308866-07:00

Qatar Airways and Accenture launch ‘AI Skyways’ to revolutionize airline operations

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