Passenger Experience News

Inflight Online • Grace Hardy

SWISS to Inaugurate A350-900 Zurich–Boston Service with New Swiss Senses Cabin

Swiss International Air Lines will operate its first Airbus A350-900 on the Zurich–Boston transatlantic route in early January, the Star Alliance carrier said. The debut A350 will feature Swiss’s new ‘Swiss Senses’ cabin concept with fully private First suites and doored Business Plus seats.

2025-07-29T09:12:20.786029-07:00

Airways Magazine

American Airlines to Deploy 777 and 787s with Premium Economy on JFK–LAX from October 2025

2025-07-25T08:07:04.599550-07:00

New York Times

Black Passenger Alleges Racial Bias After Removal from Southwest Exit Row

2025-07-24T07:14:46.084420-07:00

Associated Press

TSA Poised to Drop 3-1-1 Liquids Limit After Ending Shoe-Removal Rule

2025-07-16T13:48:24.408061-07:00

Passenger Experience News Timeline

Inflight Online

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SWISS to Inaugurate A350-900 Zurich–Boston Service with New Swiss Senses Cabin Swiss International Air Lines will operate its first Airbus A350-900 on the Zurich–Boston transatlantic route in early January, the Star Alliance carrier said. The debut A350 will feature Swiss’s new ‘Swiss Senses’ cabin concept with fully private First suites and doored Business Plus seats.

2025-07-29T09:12:20.786029-07:00

SWISS to Inaugurate A350-900 Zurich–Boston Service with New Swiss Senses Cabin

Paddle Your Own Kanoo

France Probes Vueling After Jewish Camp Participants Removed at Valencia Spanish police removed more than 50 Jewish summer camp participants and their counselors from a Vueling flight at Valencia Airport, prompting France to demand an investigation into potential antisemitic discrimination by the Spanish low-cost carrier and the officers involved. Vueling and authorities issued conflicting accounts, underscoring reputational risk as regulators intensify scrutiny.

2025-07-27T09:54:30.144308-07:00

France Probes Vueling After Jewish Camp Participants Removed at Valencia

Airways Magazine

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American Airlines to Deploy 777 and 787s with Premium Economy on JFK–LAX from October 2025 American Airlines will replace its A321T service on New York–Los Angeles transcontinental flights with Boeing 777s and 787s from October 5, 2025. The widebodies will feature a dedicated Premium Economy cabin offering extra legroom, upgraded meals and enhanced amenities.

2025-07-25T08:07:04.599550-07:00

American Airlines to Deploy 777 and 787s with Premium Economy on JFK–LAX from October 2025

Airways Magazine

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Etihad Airways takes delivery of first A321-200NX(LR) from 30-aircraft order Etihad Airways has received its first Airbus A321-200NX(LR) at Hamburg, kicking off its 30-unit order for the long-range narrowbody. Equipped with private-suite first-class cabins, the LR will open medium-haul routes beyond the reach of larger jets from Abu Dhabi later this summer.

2025-07-24T11:03:10.625756-07:00

Etihad Airways takes delivery of first A321-200NX(LR) from 30-aircraft order

New York Times

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Black Passenger Alleges Racial Bias After Removal from Southwest Exit Row On a November flight from Chicago to Washington, D.C., a passenger says Southwest Airlines asked her to relinquish her exit-row seat because she was the only Black person in the row, raising questions about the carrier’s seating policies and potential racial profiling.

2025-07-24T07:14:46.084420-07:00

Black Passenger Alleges Racial Bias After Removal from Southwest Exit Row

One Mile at a Time

Qatar Airways Taps Hans Zimmer for Bespoke Sonic Identity Qatar Airways has enlisted multi-award-winning composer Hans Zimmer to develop a bespoke sonic identity, including a custom onboard soundtrack and boarding music. Zimmer, renowned for scoring The Lion King and Interstellar, will produce a suite of audio experiences to amplify the carrier’s premium brand across inflight and digital channels.

2025-07-23T09:07:23.987335-07:00

Qatar Airways Taps Hans Zimmer for Bespoke Sonic Identity

ch-aviation

Lufthansa to Overhaul A380 Cabin Product Starting Mid-Q1 2026 Lufthansa has unveiled plans to refresh the onboard product of its Airbus A380 fleet beginning mid-first quarter 2026, marking its first major cabin upgrade since service launch. The revamp will align the Superjumbo’s premium classes with the airline’s broader long-haul product strategy.

2025-07-23T05:41:12.792183-07:00

Lufthansa to Overhaul A380 Cabin Product Starting Mid-Q1 2026

Skift

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Southwest Ends Open Seating, Barcelona Caps Cruise Arrivals, Business Travel Nears Pre-COVID Highs Southwest Airlines will introduce assigned seating in a major departure from its free-for-all boarding system, while Barcelona moves to limit cruise ship arrivals to tackle overtourism, and corporate travel volumes climb back toward pre-COVID levels, fueled by resurgent demand for face-to-face meetings.

2025-07-22T00:08:29.663800-07:00

Southwest Ends Open Seating, Barcelona Caps Cruise Arrivals, Business Travel Nears Pre-COVID Highs

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