News

Paddle Your Own Kanoo • Mateusz Maszczynski

Airlines prioritize Net Promoter Score as a strategic lever to boost loyalty and cut costs

Airlines are elevating Net Promoter Score (NPS) from a marketing metric to an operational tool, using customer feedback to target improvements in punctuality, ground handling and recovery. Carriers say sharpening NPS-driven priorities can lift loyalty while reducing disruption and recovery costs.

2026-03-15T06:20:36.130398-07:00

Breitflyte

Vietjet to launch Da Nang–Jakarta on Apr 29 and Nha Trang–Singapore on Jun 1, 2026

2026-03-15T06:04:27.513064-07:00

Aviation.travel

Riyadh Air unveils 15-route launch network, posing fresh threat to Emirates and Qatar

2026-03-14T06:45:18.479491-07:00

Paddle Your Own Kanoo

Australia tells citizens to avoid transiting Dubai amid security threats

2026-03-15T01:24:10.629121-07:00

News Timeline

Paddle Your Own Kanoo

Airlines prioritize Net Promoter Score as a strategic lever to boost loyalty and cut costs Airlines are elevating Net Promoter Score (NPS) from a marketing metric to an operational tool, using customer feedback to target improvements in punctuality, ground handling and recovery. Carriers say sharpening NPS-driven priorities can lift loyalty while reducing disruption and recovery costs.

2026-03-15T06:20:36.130398-07:00

Airlines prioritize Net Promoter Score as a strategic lever to boost loyalty and cut costs

Breitflyte

Vietjet to launch Da Nang–Jakarta on Apr 29 and Nha Trang–Singapore on Jun 1, 2026 Vietjet will add two international services in 2Q 2026: Da Nang–Jakarta starting 29 April 2026 and Nha Trang–Singapore starting 1 June 2026. The airline announced the start dates as part of its regional network expansion.

2026-03-15T06:04:27.513064-07:00

Vietjet to launch Da Nang–Jakarta on Apr 29 and Nha Trang–Singapore on Jun 1, 2026

ch-aviation

Avianca appoints interim chief commercial officer Avianca Airlines has appointed a new interim chief commercial officer, the carrier announced via industry channels. The interim CCO takes on commercial responsibilities as Avianca completes recent product rollouts and restores key network services across its Latin American footprint.

2026-03-15T05:09:17.183963-07:00

Avianca appoints interim chief commercial officer

Paddle Your Own Kanoo

❗️

Australia tells citizens to avoid transiting Dubai amid security threats Australia has advised citizens against all travel through Dubai — including transit flights and layovers — citing security threats. The advisory removes Dubai as an official connection point for Australian travellers and signals elevated government concern for passenger safety at the Emirati hub.

2026-03-15T01:24:10.629121-07:00

Australia tells citizens to avoid transiting Dubai amid security threats

Breitflyte

Cathay Group posts HK$10.8bn (US$1.8bn) FY2025 net profit as revenue rises 11.9% to HK$116.8bn Cathay Group reported a full‑year 2025 net profit of HK$10.8 billion (US$1.8 billion), or 161.8 HK cents per diluted share, as revenue rose 11.9% year‑on‑year to HK$116.8 billion (US$14.9 billion).

2026-03-14T15:05:04.413237-07:00

Cathay Group posts HK$10.8bn (US$1.8bn) FY2025 net profit as revenue rises 11.9% to HK$116.8bn

Paddle Your Own Kanoo

❗️

Ham radio interference disrupts faulty Boeing 787 transponders, forcing $8M fleet fix for U.S. airlines U.S. carriers will spend about $8 million to fix Boeing 787 transponder faults after tests showed ham radio transmissions can disrupt susceptible units. Boeing and operators are implementing a targeted repair to remove a vulnerability that allows amateur radio signals to interfere with affected transponders.

2026-03-14T10:44:30.093452-07:00

Ham radio interference disrupts faulty Boeing 787 transponders, forcing $8M fleet fix for U.S. airlines

Airways Magazine

GOL adds up to five A330s and launches four‑weekly Rio–Orlando nonstop GOL will acquire up to five Airbus A330s and begin four weekly nonstop Rio de Janeiro–Orlando flights operated on the type, delivering immediate long‑haul capacity to Florida. The move operationalizes GOL’s pivot toward twin‑aisle capability as it rebuilds network reach post‑restructuring.

2026-03-14T09:33:50.593603-07:00

GOL adds up to five A330s and launches four‑weekly Rio–Orlando nonstop

Aviation.travel

❗️

Riyadh Air unveils 15-route launch network, posing fresh threat to Emirates and Qatar Saudi-backed Riyadh Air has revealed an initial 15-destination network across Europe, the Middle East and Asia, according to a slot coordination report. The launch positions the new carrier to enter an already turbulent Gulf market and challenge incumbent Gulf hubs.

2026-03-14T06:45:18.479491-07:00

Riyadh Air unveils 15-route launch network, posing fresh threat to Emirates and Qatar

Menu

Airlines News

Airlines prioritize Net Promoter Score as a strategic lever to boost loyalty and cut costs

Vietjet to launch Da Nang–Jakarta on Apr 29 and Nha Trang–Singapore on Jun 1, 2026

Riyadh Air unveils 15-route launch network, posing fresh threat to Emirates and Qatar

Australia tells citizens to avoid transiting Dubai amid security threats

News Timeline