United will take its SHARES reservation platform offline for a controlled overnight restart next week, a planned 2–3 hour outage that will freeze bookings, ticketing, schedule retrieval, refunds and check‑in across web, app, kiosks, call centers and agency channels; the carrier has pre‑canceled most departures during the window.
Discovered |
Briefing
A planned 2–3 hour outage will freeze core reservation functions — bookings, ticketing, schedule retrieval, refunds and check‑in across all channels — while flights already airborne will continue.
Short, scheduled outages can trigger large rebooking and contact‑center surges and complicate recovery when networks are already under strain from recent high cancellation volumes (see the recent U.S. cancellation surge) (source:8cd06a91-6b6f-4426-8095-fe18e1c25365) and winter‑storm disruptions that prompted broad preemptive cancellations and waivers (source:25b14e88-36f2-4070-afa2-4c238f8459e7).
Reported By
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United Airlines warns of overnight system outage • the-independent.com
United Airlines warns of overnight system outage • The Independent
United Plans Overnight Reservation System Outage • Airways Magazine
View from the Wing
• Gary Leff