The European Court of Justice has ruled that airlines must refund third‑party online travel agency commissions to passengers when reimbursing cancelled or refunded bookings, settling a long dispute prompted by KLM passengers who booked via Opodo. The judgment requires carriers to include OTA commissions in full refund calculations.
Discovered |
Briefing
Establishes clear carrier liability: the ECJ requires airlines to include third‑party OTA commissions when reimbursing passengers for cancelled or refunded bookings.
Reinforces regulatory pressure on airline distribution practices (distribution practices).
Connects directly to the KLM–Opodo dispute and sits alongside recent EU actions on booking flows and consumer disclosures (Air France–KLM operating review context; EU booking disclosure enforcement).
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