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Border control and baggage handling remain last hurdles to seamless, tech-enabled passenger journeys

Border control and lost baggage are the two remaining "pain points" preventing fully seamless, technology-enabled passenger journeys, industry speakers said on a recent FT Live/SITA panel. Panelists flagged integrating biometric border checks and real-time bag-tracking into airline and airport systems as the critical next step.

Discovered 2026-03-24T16:59:28.698145-07:00 | 2026-03-24T16:59:28.698145-07:00

Briefing

What Hype is tracking

Lost-baggage recovery is shifting to data-driven workflows: SITA and Reunitus plan to bring Google tracking into NetTracer and SAS is already integrating Google Find Hub to feed passenger-supplied bag locations into airline workflows (source:3bb2e051-5842-46d2-8224-348c76c19b4c) (source:de3e08cf-327b-4d53-9a90-2526cd9e9e4a).
Border-control automation and biometrics pilots aim to cut queue times and simplify cross-border processing; recent MoUs and airport-security work show the operational direction and regulatory relevance (source:569db09b-f310-461a-b2d7-d67030f82dc3) (source:f87cdae5-a672-43cd-9402-4d7dce441882).
Carriers and airports that stitch baggage tracking and identity services into end-to-end digital platforms can reduce disruption costs and improve resilience, reinforcing the broader industry push to digitally modernize operations (source:ed7c8102-dd69-4568-8ce0-58f89dc1795c).

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