British Airways Chief Customer Officer Calum Laming has left the airline, leaving the role unfilled as BA pursues cost-cutting while seeking to improve passenger experience. The exit creates an immediate leadership gap for customer experience, loyalty and retailing functions central to revenue and operations.
Discovered |
Briefing
Calum Laming has left British Airways and no successor has been named; the departure coincides with the carrier's stated cost-cutting while it seeks to enhance passenger experience.
The unfilled CCO post creates an immediate leadership gap for customer-experience, loyalty and retailing responsibilities that bridge revenue, operations and supplier contracts.
This sits alongside a wider trend of carriers reshaping senior commercial teams — see Wizz Air's appointment of its CFO as chief commercial officer.
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